Help Desk

Our new turnaround time is faster than ever!

For Color Correction orders, after samples have been approved it'll only take 3-5 business days to complete.

For smaller orders (1-500 images) the turnaround will be 3-4 business days.

For larger orders (501+ images) the turnaround will be 4-5 business days.

Please note that if the order image count is 4000+ the team might need additional time to process. We will contact you if this is the case.

For Culling orders turnaround time is 2-3 business days.

For smaller orders (10-1000 images) the turnaround will be 2 business days.

For larger orders (1001+ images) the turnaround will be 3 business days.

Please note for orders 3000+ images the turnaround might take an additional 1-2 days.

For Retouching the turnaround time will vary on the amount of selections made or people to be processed in your order. ETC will be updated accordingly after the team has File Checked order. Usually proofs are provided within 24-48 business hours after submission and image upload.

For Custom Retouching the turnaround time will vary on the amount of images and adjustments that are being requested. But don't worry, you will get a completion time estimate included in your quote. Quotes are usually provided within 24-48 business hours after submission and image upload.

For Album Design the turnaround for proof is 2-3 business days after submission and image upload. 

****For all services during peak season the turnaround might be to the latest day for completion. We apologize for this inconvenience but will always make sure to complete by the latest completion date no matter what.