FAQ

Default solution folder, feel free to edit or delete it.

Turnaround time
Our new turnaround time is faster than ever! For Color Correction orders, after samples have been approved it'll only take 3-5 business days to...
Fri, 5 Jan, 2018 at 3:45 PM
How can I see prices?
Seeing a full list of our pricing is easy! No guides or inquires needed! Just log into your Fotofafa account and within your Dashboard you will see on ...
Tue, 3 Jan, 2017 at 10:40 AM
What programs do you use?
We use Lightroom and Photoshop programs for completing our services: Photoshop: - Retouching - Album Design ****please note for Fundy Album Desi...
Tue, 6 Jun, 2017 at 9:54 AM
Supported web browsers?
Our ordering system is constantly being updated with the latest web browser advanced updates. To make sure your order forms and images will be provided corr...
Thu, 23 Feb, 2017 at 12:09 PM
Do you accept mail in drives?
No, we no longer accept mail in drives.  All images can be provided to us via our online web uploader or by providing a shared Dropbox link. You can als...
Thu, 4 May, 2017 at 8:57 AM
Sending files via Dropbox
Listed below is the steps to send us LR catalog and Smart Previews files via Dropbox. You can also send image files (RAW or JPEG) this way. ...
Wed, 25 Jan, 2017 at 2:42 PM
Providing Reference Images
Have images you would like the team to reference for your Color Correction and Retouching orders? Here's how to provide them! There's a few di...
Wed, 8 Nov, 2017 at 12:14 PM
What version of Lightroom do I have?
Adobe's Creative Cloud or CC can provide you with a few different versions of Lightroom depending on when you signed up/installed. This can cause a bi...
Thu, 16 Nov, 2017 at 2:17 PM
What is a preset?
A preset is saved settings made within Lightroom.  In develop mode you can make adjustments to an image including variables such as: exposure, contr...
Mon, 18 Jul, 2016 at 2:53 PM
How can I provide my preset for editing?
Providing us with your preferred preset(s) is super easy! Within your account under 'Preferences' you'll see towards the bottom the P...
Wed, 15 Nov, 2017 at 8:38 AM