Help Desk

Getting Started 11

• Do I need to create an account?
• How to Create an Account
• How do I submit an order?
• Do you offer a Free Trial?
• What is the differences between Color Correction options?

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Retouching Orders 3

• How can I get a retouching quote?
• What is the difference between Retouching and Custom Retouching?
• Why can't I provide my images as Smart Previews for retouching orders?

Pending and Completed Orders 3

• How do I check my order status?
• How to open samples/completed LR catalog file (SMART PREVIEW FILES ONLY)
• How do I connect my images to a Lightroom catalog? (RAW or JPEG FILES ONLY)

Contact 4

• Who should I contact about my order?
• Who can I contact about non-order related issues or questions?
• Become a partner!
• Become an Ambassador!

FAQ 15

• Turnaround time
• How can I see prices?
• What programs do you use?
• Supported web browsers?
• Do you accept mail in drives?

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Lightroom 6

• What version of Lightroom do I have?
• What is a Smart Preview?
• How to create Lightroom Smart Previews
• How to open samples/completed LR catalog file (SMART PREVIEW FILES ONLY)
• How do I connect my images to a Lightroom catalog? (RAW or JPEG FILES ONLY)

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Album Design 10

• Turnaround - Album Design
• How many images should I have per spread for a wedding album?
• File type required?
• What's the difference between a side and a spread?
• Can I provide vertical and horizontal images?

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